Frequently Asked Questions
How far in advance do I need to schedule a cleaning?
We typically book a couple weeks in advance. Need a home cleaned sooner? Fill out our booking form anyways, we will do our best to fit you in.
Do I need to be home during the cleaning?
You’re welcome to be home if you prefer! However, we find our cleaners are able to be most efficient if we schedule for a day and time when you will be out of the home.
What measures do you take to ensure my privacy and security?
Your safety and privacy are paramount! All our cleaning techs undergo thorough background checks and sign confidentiality agreements.
Do I need to provide any cleaning supplies?
Nope! We’ve got it covered! The only thing we ask is that you provide a toilet brush for each toilet (excluding move-out/in Cleans).
How many cleaners do you send to my home?
You will be assigned your own personal Spritz cleaner that we hope you will grow to love and trust! Because we send the same cleaner every time (unless otherwise necessary) you won’t have to wonder who will be in your home from week to week!
How long will the cleaning take?
Every home is different. However, if this is your first cleaning with us and your home has an average level of dirt, you can expect an average cleaning rate of 150 square feet per hour for a Deluxe clean and 300 square feet per hour for a General clean. For example, a Deluxe clean on a 1,200 square foot home might take 8 hours and a General clean 4-5 hours.
Maintenance cleans are much faster at an average rate of 400 square feet per hour. That same 1,200 square foot home might take only 3 hours on a bi-weekly maintenance clean.
What should I do to prepare for my clean?
Please don’t “clean” before we arrive, but do “pick up” as much as possible; for example, clearing the floors of clothing and toys, clearing surfaces of small items such as pens, coins, important documents, etc. Please don’t worry about countertop appliances and small pieces of furniture – we clean and move those as we go. This type of pick up will allow us to focus more on detail and quality for you. Please set your A/C temperature to 68-72 degrees F, especially during the summer months. We won’t be able to clean in houses that are too hot and pose a safety risk to our cleaners.
Are you pet friendly?
We love your pets! The last thing we want to do is upset your pets as we clean, and we’ll work with you to make the experience pleasant for all involved. The following are our policies regarding pets:
- Let us know ahead of time if there are any arrangements you have in place for your pets while we clean.
- Please secure any pet that may be overwhelmed by our presence and/or pose a threat. Please secure any pet that is likely to try to run out the door and escape the house. The obligation for control and care of all animals on the premises is on the customer. Radiant Home Cleaning Services cannot be held responsible for the escape or safety of pets.
Is there anything you don't clean?
We do not clean:
- Dishes
- Laundry
- Carpets
- Tile grout
- Remove permanent stains
- Pest infestation – cockroach, bedbugs, fleas, etc.
- Animal infestation – birds, mice, rats, bats, etc.
- Excessive/Uncontrolled Mold Growth
- Human waste, blood, and bodily fluids
- Hoarding Situations
- Other hazardous situations
Why don't you charge an hourly rate?
We decided to opt for charging flat rates rather than hourly rates for several reasons. Firstly, a flat rate provides transparency and predictability for our customers so there are no surprises when you get your invoice after each clean. Secondly, it allows your cleaner to focus on delivering thorough results rather than feeling rushed to complete tasks within a set timeframe. Lastly, a flat rate accounts for variations in the complexity of cleaning tasks and ensures that you as the customer receive consistent and high-quality service.
What if my house is really dirty?
Our Pricing Estimates are based on an average level of accumulated dirt and grime. Homes that have higher levels of dirt may be subject to additional cleaning fees. If you have not had a walk-through with one of our representatives and feel that your home has much higher-than-normal dirt levels please let us know and we will send someone out to take a look and give you a more accurate estimate.
*For insurance reasons we are not able to offer hoarding clean-up or bio-hazard situations.
What is your cancellation policy?
Because we reserve a time especially for you, please make any schedule changes 48 business hours before service to avoid incurring a cancellation fee. If you wish to cancel or reschedule a cleaning appointment, at least 48 business hours’ notice (excluding weekends and public holidays) is required. If a cleaning appointment is cancelled less than 48 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 50% of that day’s rate /estimate will be charged. We must adhere strictly to this policy in order to prevent lost wages for your cleaners. We appreciate your understanding. Late schedule changes due to unexpected circumstances not under your control will be reviewed on a case-by case basis, and we may ask for documentation. You can find this and other policies in our Terms of Service.
Is your company insured?
Yes, our company is insured. We prioritize the safety and peace of mind of our clients, and being insured demonstrates our commitment to maintaining high standards of professionalism and accountability in all aspects of our services. If you would like further details or have any additional questions, please don’t hesitate to ask.
Do you use eco-friendly, non-toxic products?
Yes, as often as possible! We prioritize the use of eco-friendly and non-toxic products in our cleaning practices. In fact, our primary all-purpose cleaner is so gentle that it’s safe enough to wash your veggies with, demonstrating our commitment to a safe and healthy environment. However, there are instances when more stubborn grime or grease requires the use of stronger cleaning agents. If you have any specific concerns or preferences regarding the products we use, please feel free to let us know.
Do I have to sign a contract?
No there are no contracts or obligations here! To be honest, we are counting on you falling in love with our services and never wanting us to leave! But feel free to try out our services for one or two cleans and if we don’t live up to your expectations you have our permission to drop us like a hot potato! 😉
Do you offer a guarantee?
We stand behind our services. If for any reason you are not 100% satisfied with your clean, please contact us within 24 hours so we can come back and fix the issue, free of charge.